Privacy Policy
Effective Date: April 9, 2025
Last Updated: July 8, 2025
ChargerGoGo, Inc. ("ChargerGoGo", "we", "us", or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you access or use our website, mobile application, and services (collectively, the "Service").
This Privacy Policy is designed to comply with applicable privacy laws including the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), the California Online Privacy Protection Act (CalOPPA), and, where applicable, the EU General Data Protection Regulation (GDPR).
By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Definitions
"You" refers to any individual accessing or using our Service, or the organization on whose behalf such individual accesses or uses the Service.
"Personal Information" (or “Personal Data”) means information that identifies, relates to, describes, or can reasonably be linked, directly or indirectly, with a particular consumer or household.
"Sensitive Personal Information" includes information such as government ID numbers, financial account credentials, and precise geolocation.
"Service Providers" are third parties who process data on our behalf.
"Cookies" are small text files stored on your device to collect standard Internet log information and visitor behavior information.
"Do Not Track (DNT)" refers to a setting in browsers that allows users to request not to be tracked online.
2. Information We Collect
We collect the following categories of personal information:
A. Information You Provide to Us:
- Name
- Email address
- Phone number
- Payment details (including third-party payment IDs, not card data)
- Billing address
- Government-issued ID (for identity verification, if required)
- Communications with us
B. Information Collected Automatically:
- IP address
- Device ID and type
- Browser type and settings
- Operating system
- Mobile network information
- Location data (with permission)
- Log data (e.g., access times, pages viewed, session durations)
C. Information from Third Parties:
Social media profiles (if used to log in)
Payment processors
Identity verification tools
3. Use of Personal Information
We use your information to:
- Provide and maintain our Services
- Process transactions
- Communicate with you
- Improve user experience and service functionality
- Comply with legal obligations
- Prevent fraud and enhance security
- Send you relevant promotional content (if opted-in)
We do not use or disclose your Sensitive Personal Information for purposes beyond those authorized under applicable California law.
4. Legal Basis for Processing (GDPR)
For users located in the European Economic Area (EEA), we process your personal data under the following legal bases:
- Performance of a contract (Art. 6(1)(b) GDPR): To provide and manage the Services.
- Consent (Art. 6(1)(a)): For sending marketing materials or using non-essential cookies.
- Legal obligation (Art. 6(1)(c)): To comply with applicable laws.
- Legitimate interests (Art. 6(1)(f)): To maintain and improve our Services, prevent fraud, and ensure network security.
5. Sharing of Personal Information
- We may disclose your Personal Information with:
- Service Providers: who assist with hosting, analytics, customer support, marketing, and payment processing.
- Business Transfers: in case of merger, acquisition, or asset sale.
- Affiliates and Partners: who follow the same privacy commitments.
- Legal Authorities: if required to comply with laws or protect rights and safety.
We do not sell your personal data, and we do not share your information with third parties for cross-context behavioral advertising unless you expressly opt in.
6. Your Rights Under California Law
As a California resident, you have the following rights:
- Right to Know what personal data we collect, use, disclose, or sell.
- Right to Delete personal data we have collected (with certain exceptions).
- Right to Correct inaccurate personal data.
- Right to Opt-Out of the sale or sharing of personal data (if applicable).
- Right to Limit Use of sensitive personal data.
- Right to Non-Discrimination for exercising your privacy rights.
To exercise your rights, email us at legal@chargergogo.com.
7. Data Retention
We retain personal data only as long as necessary for the purposes described in this policy, or as required by law. We use secure methods for disposal once data is no longer needed.
8. Cookies and Tracking Technologies
We use:
- Essential Cookies for login/session management
- Analytics Cookies (e.g., Google Analytics) to understand usage patterns
- Functional Cookies to remember preferences
You may refuse or delete cookies via browser settings. Learn more at AllAboutCookies.org.
We do not respond to Do Not Track signals at this time, but you may manage third-party ad preferences directly with those providers.
9. Children’s Privacy
Our Services are not intended for children under 13 (or under 16 in the EU/UK). We do not knowingly collect data from minors. If you believe a child has provided us with personal information, please contact us for removal.
10. Data Transfers
If you access our Services from outside the United States, your information may be transferred to and processed in the U.S. By using the Service, you consent to such transfer and processing.
We implement appropriate safeguards for international transfers, including Standard Contractual Clauses when required.
11. Security Measures
We implement administrative, technical, and physical safeguards to protect your data. While no system is 100% secure, we continually improve security practices to mitigate risks.11. Mobile Data & Text Messaging
We do not share mobile numbers or SMS opt-in data with third parties for marketing. To stop receiving messages, reply “STOP”. For help, reply “HELP”.
12. Your "Shine the Light" Rights
California residents may request a list of third parties with whom we have shared personal information for their direct marketing purposes during the preceding calendar year. Email such requests to: legal@chargergogo.com.
13. Minor Users' Right to Erasure
California residents under 18 who are registered users may request removal of content they posted. Email us at legal@chargergogo.com with the subject line “Minor User Erasure Request”.
14. Third-Party Links
Our Services may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post changes on this page and, if significant, provide a more prominent notice (including email notification if appropriate).16. Contact Us
For any privacy-related questions or requests, please contact:
ChargerGoGo, Inc.
8820 Russell Rd, Ste 130
Las Vegas, NV 89148, USA
Email: legal@chargergogo.com